• In compliance with New York State Department of Health requirements, Rome Memorial Hospital has adopted new visitation guidelines  to ensure the safest environment for patients, staff and visitors during this unprecedented pandemic. 

    “To protect our patients who are already compromised, we are resuming limited visitation with safeguards to reduce the risks to our patients who are already vulnerable,” said Infection Prevention Director Emma Ingalls, R.N.

    VISITORS WELCOME: 4 p.m. to 8 p.m. (maximum of 4-hours per patient)
    •ICU, 2 North & 2 East: 1 visitor (age 18 and older) at a time for social distancing
    •Maternity (Postpartum): 1 grandparent in addition to support person
    •Maternity (Antepartum/Gyn): 1 support person

    •Labor & Delivery: 1 support person for the entirety of labor process
    •Emergency Department: 1 support person for the entire visit
    •Ambulatory Surgery: 1 support person at admission and discharge

    NURSING HOME BY APPOINTMENT (Maximum of 15 minutes per resident)
    •Proof of Negative COVID Test Required within 7 days of visit
    •Two visitors at a time for social distancing (at least one age 18 and older)
    •Enter through the Bartlett Entrance weekdays.

    •Senior Behavioral Health Unit


    Visitors must be screened and register their contact information.

    Visitors may not enter if:
    •they have current symptoms or a temperature of 100.0 degrees or higher;
    •they have had symptoms or had a positive COVID-19 test within the last 14 days;
    •they have been exposed to COVID-19 within the last 14 days; or
    •they refuse to wear a mask.


    “Individuals may have COVID-19 without having any symptoms, which can put a patient at risk. Therefore, it is essential that visitors take every precaution to protect their loved one and reduce the risk of a potential exposure during their visit,” Ingalls emphasized.

    Visitors must check-in at the Nurses Station upon arrival on the unit. In addition, visitors must:
    •Wear a face covering over the nose and mouth at all times and avoid touching their eyes, nose or mouth.
    •Use any additional personal protective equipment required by staff.
    •Use hand sanitizer before entering the patient’s room and upon leaving.
    •Maintain social distancing and avoid personal contact with the patient.
    •Stay in the designated area throughout the visit except when requested by staff to leave during a procedure.
    •Avoid unnecessary touching of surfaces during the visit, including the patient’s belongings.

    The new guidelines apply to routine visitation and do not restrict a medically necessary support person from accompanying a patient to a clinical area.  One medically-necessary support individual will be allowed to accompany a patient to a clinical area, upon passing a health screening.  These include any patient with confusion, altered mental status, developmental delays or agitation or mobility issues, and children under the age of 18. 

    “Separation of patients and their loved ones during a hospitalization can cause significant stress and anxiety,” Ingalls said. “As the state continues to see a decline in COVID-related hospitalizations, we will take a measured approach to expanding visiting hours as new guidance evolves.”